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Terms of use

These General Terms and Conditions regulate your use of and are a condition for registration and use of the website and services offered by Box From Bulgaria. Therefore, you need to read them carefully and in case you do not agree with them or part of them, stop using the website immediately.

1. What is Box From Bulgaria /
1.1. Box from Bulgaria is a website through which consumers can purchase the goods offered in Box from Bulgaria.

1.2. Box from Bulgaria is administered and managed by BOX FORM BULGARIA OOD.

1.3. BOX FROM BULGARIA OOD is a partnership registered in the Republic of Bulgaria, under registration number 205867139, with registered office and address of management: Republic of Bulgaria, Shumen District, Shumen Municipality, Shumen 9700, ul. "Vladaisko vastnie" № 180, hereinafter referred to as "THE PARTNERSHIP".

2. Subject to these terms.
2.1. These rules represent both the general terms and conditions of use of, as well as the agreement between the user and "BOX FORM BULGARIA" OOD.

2.2. By registering on the Website, users agree to everything in these terms of use and declare that they have read the terms and are familiar with them.

2.3. In the event that a user does not agree with these terms or with some of them, he/she should stop using the website.

2.4. If any clause of these conditions is declared null and void by a decision of the relevant court, the remaining clauses will remain in force.

3. Terms of use of
By registering on the Website, you confirm and declare your consent with the following:

3.1. Use this website in accordance with these General Terms and Conditions;

3.2. Make only valid inquiries and orders;

3.3. Do not make fraudulent and fake orders;

3.4. That you have the necessary age to enter into binding contracts.

4. Statement of ownership.
4.1. Everything that is present on the page of (Box From Bulgaria) is the exclusive property of "BOX FROM BULGARIA" OOD.

4.2. You may use all services offered on the Website for personal use, for non-profit purposes and provided that the copyrights of BOX FROM BULGARIA OOD or third parties directly or indirectly related to the materials on the Website are not infringed.

4.3. All industrial property rights, including but not limited to trademarks, etc., which are the property of BOX FROM BULGARIA OOD may be used only by BOX FROM BULGARIA OOD.

4.4. The trademarks that are published on the website and are not owned by BOX FROM BULGARIA OOD are the property of third parties who may or may not be associated with BOX FROM BULGARIA OOD.

4.5. You may not use in any way the intellectual and / or industrial property rights that are contained on the website and do not belong to you.

4.6. For each unregulated use under the previous point, the consumers are obliged to compensate "BOX FORM BULGARIA" OOD and / or the respective person, whose rights are infringed.

5. Who can use the website?
5.1. Box From Bulgaria can be used by persons who have reached the age of 16 at the time of using the website.

5.2. Boxes from Bulgaria, which contain alcoholic products, can be ordered by persons over 18 years of age. Before the order is completed, the user should mark in the blank field that he declares that he/she is over 18 years old.

6. Presented products.
6.1. The webpage for each item has a description, photo, flag whether the product requires 18 years to order it and price information.

6.2. BOX FROM BULGARIA OOD. is not responsible for inaccuracies in the description of the goods, which do not relate to the main characteristics of the goods and does not claim completeness of the information provided.

7. Order.
7.1. You have the right to order all goods listed on the website. When placing the order you have the right to choose the type of goods and their quantity, method of delivery, according to the possibilities specified on the website.

7.2. At any time before finalising the order, you have the right to review the selected goods, their quantity and price.

7.3. At any time before the final confirmation of the order, you have the right to make changes to the selected goods.

7.4. If you place an order through our website, your order is an offer to us to purchase a product, and the content of is accordingly an invitation to make an offer. The contract between you and us is concluded only upon acceptance of your order by us.

7.5. The contract for the sale of goods offered on our Website is concluded as follows:

• Registration of (...) and provision of the necessary data, if you do not have a registration yet;
• Logging in to the ordering system by identification with email and password;
• Selecting one or more of the offered goods from the "Order" page and adding them to the "Basket";
• Choosing the type of delivery;
• Order confirmation.
7.6. Once you have placed your order, you will receive an email from us confirming your offer to purchase a product and representing acceptance of your order by us ("Order Confirmation") or an email rejecting your offer to purchase a product and representing non-acceptance of your order.

8. Delivery of purchased goods.
8.1. We will endeavour to ship the order before the date specified in the relevant confirmation, or if no delivery date is specified, within the expected time specified when choosing a delivery method, and in any case we will deliver the product within a maximum of 14 days from the date the order is confirmed. However, there may be delays due to force majeure or depending on the specifics of the delivery area.

8.2. In case of delay in the specified terms, we will inform you in due time by e-mail.

8.3. We will deliver the products for which we have accepted your order through a courier services company of our choice between Speedy AD and Econt Express OOD. The products are delivered to the address provided by you. We are not responsible in case the address is incorrect or incomplete.

8.4. The delivery will be considered made as soon as you or a third party designated by you in addition to the supplier, acquires possession of the goods, which will be evidenced by signing a document.

8.5. You will acquire ownership of the products and they will be under your responsibility from the moment of delivery.

8.6. Delivery is free for orders over BGN 70. For each order with a total value of the products in it below BGN 70, a delivery fee of BGN 7.00 will be charged.

8.7. BOX FROM BULGARIA OOD is not responsible for delays in delivery due to circumstances beyond the control of BOX FORM BULGARIA OOD, such as delays by the courier performing the delivery.

8.8. The products will be delivered only to individuals, end customers, with an address of delivery on the territory of the Republic of Bulgaria.

9. Payment.
9.1. Payment for the ordered goods is made in cash, cash on delivery. You undertake to pay at the time of delivery the full value of the order, according to the confirmed order.

9.2. The prices of the products are indicated on our website and are current at the time of your order. Prices are in the currency provided next to them and include VAT. In case of currency conversion fees, they are borne by you.

9.3. The price of the product (s) you ordered, including VAT, delivery cost and any other costs and fees that are current at the time of your order, will be displayed immediately before you perform the last step to finalise your order.

9.4. BOX FORM BULGARIA OOD has the right to change the prices indicated on the Website at its discretion, at any time and without being obliged to notify the Users in advance. The user is obliged to pay the price that was indicated on the website during the order, regardless of whether it is lower or higher.

10. Complaint.
10.1. According to point 122 of the Consumer Protection Act, you have the right to complain within the statutory period in case of non-compliance with the agreed, when after delivery, initial inspection, storage or operation you find non-compliance with the sales contract.

10.2. Upon filing a complaint, you have the right to claim a refund of the amount paid, replacement of the goods with another, corresponding to the agreed or a deduction from the price.

10.3. He/She should submit the complaint in writing, indicating the subject of the complaint, your preferred way of satisfying the complaint, respectively the amount of the claimed amount, and a contact address. You must also enclose the documents on which your claim is based.

11. Right of withdrawal.
11.1. The right of withdrawal is not provided, as according to point 57 of the Consumer Protection Act, it does not apply to the supply of goods made to your order or according to your individual requirements; for the supply of goods which, by their nature, may deteriorate or have a short shelf life; for the delivery of sealed goods which are unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

12. Limitation of liability.
12.1. BOX FORM BULGARIA OOD is not responsible for failure to provide the services of in the event of circumstances beyond its control - in cases of force majeure, accidental events, problems in the global Internet, as well as in case of unauthorised access or intervention of third parties in the functioning of the information system or the servers through which functions.

13. Consumer responsibilities.
13.1. In your violation of these Terms and Conditions, you agree that you are liable to us for all damages and losses associated with this violation.

14. Contacts.
14.1. All notices sent by you to us must be by letter to the address: Shumen 9700, 180 Vladaysko Vastanie Str., Or to

15. Out-of-court complaints and legal protection.
15.1. If, as a buyer, you believe that your rights have been violated, you can address your complaint to us at under an out-of-court settlement.

15.2. If the purchase between you and us is concluded online through our website, in accordance with EU Regulation № 524/2013 you have the right to settle your consumer dispute with us out of court through the online dispute resolution platform

What is online dispute resolution or the so-called. Alternative Dispute Resolution (ADR)?

If you have a complaint about a purchase, you can resort to an alternative dispute resolution instead of going to court. "Alternative dispute resolution" is a term that refers to the different ways of dealing with complaints out of court. This usually means that you want a neutral third party to act as an intermediary between you and the trader you are complaining about. The mediator can offer a solution to the dispute, impose a solution on you and the trader, or simply invite you to a meeting to discuss how to find a solution. You may have heard of alternative dispute resolution under different names - "mediation", "conciliation", "arbitration", "ombudsman", "complaints committee" or something else. It usually involves less costs and formalities and is faster than litigation.

15.3. You have the opportunity to file an out-of-court complaint and the right to protection, which is also subject to the Commission for Consumer Protection based at Slaveykov Square 4A, floor 3, Sofia, website: https://www.kzp .bg /

16. Applicable law and jurisdiction.
16.1. All disputes between the Users of and BOX FROM BULGARIA OOD are resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, and disputes to fill in gaps in the contract or its adaptation to new circumstances will be permitted by the court competent under the current Bulgarian legislation.

17. Right to change these conditions.
17.1 BOX FROM BULGARIA OOD reserves the right to make changes to these General Terms and Conditions at any time by promptly publishing these changes on the website (, together with a notice of the changes made in the General Terms and Conditions.

17.2 BOX FROM BULGARIA OOD reserves the right to terminate all activities related to at any time, and it is not necessary to notify the Users.

These General Terms and Conditions are in force from November 1, 2019.

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